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Refund Policy
We want you to be happy with Secure Clean Premium. This policy explains when you can ask for your money back and how we handle requests.
1. Overview
This policy applies to payments made on this website for Secure Clean Premium. It works together with our Terms of Use and Subscription Terms.
2. Who is responsible
Payments are collected on behalf of AREK KWIATY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ. Refund decisions are made by us, not by Apple.
3. Where you bought
Premium is purchased on this website, not in the App Store. For that reason refunds are handled by us. Purchases you may have made elsewhere follow the rules of that store.
4. Right of withdrawal for consumers
If you are a consumer in the European Union or the United Kingdom, you have a 14-day right to withdraw from a distance contract. When you ask for immediate access to Premium, you agree that the service starts at once and, once it has been fully provided, the right of withdrawal ends. If you withdraw during the 14 days, we may deduct a proportionate amount for the access you already used.
5. Trial payment
The 3-day trial costs $4.99. If you tell us within the trial period that you do not wish to continue, we will stop future renewals. The trial fee is refunded where the law requires it or where Premium could not be used because of a fault on our side.
6. Renewal charges
If you were charged for a renewal and you did not mean to continue, contact us within 7 days of the charge and we will review your request in good faith. We look at how much of the period you used.
7. Technical problems
If a Premium feature does not work as described and we cannot fix it within a reasonable time after you report it, you may ask for a refund of the affected period.
8. Duplicate or wrong charges
If you were charged twice or at an incorrect amount, we will refund the difference in full after we confirm the error.
9. How to request a refund
Send an email to the address at the end of this policy. Include the email used at purchase, the date and amount of the charge and a short reason. This helps us answer faster.
10. Review time
We reply to refund requests within 5 business days. If we need more details we will ask you for them.
11. How refunds are paid
Approved refunds go back to the original payment method. Banks may need several business days to show the money on your statement.
12. Cancelling is separate
Asking for a refund does not by itself cancel your plan. Please also cancel your subscription from your account or by contacting us, so that no further charges are made.
13. Cases where we may decline
We may decline a refund where a plan was fully used, where the request is made long after the charge without good reason, or where we find misuse or fraud. Your statutory rights are not affected.
14. Changes to this policy
We may update this policy. The version in force at the time of your purchase applies to that purchase.
15. Contact us
If you have questions about this document or want to use your rights, write to us.
AREK KWIATY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄWodnika 50
80-299 Gdańsk
Poland
Email: contact@somhealthhub.com